Detailed Description
The protection of customer privacy is now an important factor in the overall customer experience in the field of Tourism. Effective implementation of the GDPR is crucial in this direction, but at the same time creates a strong business advantage.
In this context, the provision of personalized services requires knowledge about the customer’s preferences, knowledge which will come from the collection and analysis of a large amount of data from every point of contact between the customer and the company (e.g., physical presence, internet, social media, platforms). In all of this, the requirements of the GDPR should also be considered.
For hotels to be able to maintain and increase their clientele, they should invest in solutions and services with the help of which they will provide a high level of personalized service while taking care of the security of their customers’ personal data.
Duration: 8 hours
What does the Training Program provide ?
Topic
What Is the Participation Procedure ?
Who Do I Contact for the Certification ?
Phone: +355 4 45 00 523/4
Email: tuvacademy@tuv.al