Complaint Management and Customer Satisfaction | ISO 10002:2014

Detailed Description

The training program meets the requirements regarding the management – satisfaction of complaints from customers, according to the ISO 10002 standard.

It is aimed at executives of company managements, marketing departments, managers of a large number of customers and, in general, at those who wish to acquire a comprehensive and high-quality knowledge about that management.

The requirements of the ISO 10002 standard are analyzed and techniques are presented to guide the process of handling complaints related to the products or services of a Business/Organization, including planning, design, operation, maintenance and process improvement.

What does the Training Program provide?

The Educational Program aims to:

• In increasing satisfaction, by creating a customer-focused environment,
• In resolving any complaint and helping the Business/Organization to improve its products/services,
• In recognizing and responding to the needs and expectations of the complainants,
• In providing an open, efficient and easy-to-use complaints process
• In the analysis and evaluation of complaints, with the aim of improving the quality of products/services
• To strengthen staff in order to improve their skills in dealing with customers

What Is the Participation Procedure?

• Contact us via e-mail at: tuvacademy@tuv.al
• Complete the application form
• Book your participation
• We will follow the whole process from start to finish.

Who Do I Contact for the Certification?

Phone: +355 4 45 00 523/4

Email: tuvacademy@tuv.al