MFA – Market Feedback Analysis & CCS – Complete Customer Satisfaction

Detailed Description

A favorite tool of many businesses (B2A / B2B / B2C) is the Market Feedback Analysis methodology that establishes a direct line of communication between customers and suppliers to identify potential complaints, comments, suggestions, suggestions, etc. and to detect what is most needed or wanted the market (because customers feel their voice matters) that will deliver more value to them and help build their trust.

Establishing KPIs / Key Performance Indicators has been proven to be applicable to all businesses of any nature whether they are industrial, government, banking, healthcare and many others of all sizes.

It is addressed to executives of businesses and organizations of medium level and above.

Duration:   16 hours.

What does the Training Program provide ?

The aim of the seminar is for the participants to understand how they evaluate the footprint they leave on the market and how to improve it.

• to understand how it is possible to improve the company’s products and services
• learn about practices for measuring customer satisfaction
• to perceive ways to improve the performance of their work group
• to learn strategies for creating personal channels of information
• To improve the way of making better business decisions

What Is the Participation Procedure ?

• Contact us via e-mail at: tuvacademy@tuv.al
• Complete the application form
• Book your participation
• We will follow the whole process from start to finish.

Who Do I Contact for the Certification ?

Phone: +355 4 45 00 523/4

Email: tuvacademy@tuv.al