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Service Management Systems ISO 20000

General Description

The ISO 20000-1 standard is an IT service management system, aiming at ensuring that the quality of the IT services provided meets an acceptable specified and agreed level.

Detailed Description

The ISO 20000-1 standard contains the requirements for the design, implementation, management, control and improvement of IT services. Not only does the standard take into consideration operational issues, it also focuses on corporate checks covering related risks, resources and opportunities, by providing the right infrastructure for the classic Plan-Do-Check-Act cycle to be managed and implemented effectively.
TÜV AUSTRIA offers high quality audit and certification services that are recognised by APMG, in accordance with the ISO 20000 requirements

What is the Certification Procedure?

Who Is it Addressed To?

An IT service management system that complies with the ISO 20000 requirements can be implemented by a company or an organisation department that provides IT services, regardless of its size or specific field. Organisations that are eligible for audit and certification do not include the companies offering consulting services in the IT sector.
TÜV AUSTRIA has already certified many internal (within an organisation) IT service providers, such as IT departments, and external IT service providers, such as companies providing IT services to third parties.

What Are the Certification Benefits?

Contact Us
Contact us by phone at +355 4 45 00 523 or via e-mail at and our expert personnel will be at your disposal to provide you with further information.